Privacy Policy jom333 – Malaysian Member Data Protection Commitment

This Privacy Policy explains how jom333 — operator of the Sports Betting, casino, poker, and online lottery platform at https://jom333.best — collects, uses, stores, discloses, and protects your personal information as a member or visitor of our platform.

Jom333 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. By registering an account or using any jom333 service, you agree to the collection and use of your information as described in this document.

If you disagree with any part of this Privacy Policy, please stop using the jom333 platform and contact us at support@jom333.best to discuss your options. jom333 is always ready to address any privacy concerns in a transparent and professional manner.

Jom333 only collects personal data necessary to provide platform services in a secure, fair and efficient manner. We do not collect irrelevant or excessive data. The following are the categories of data we collect and the purposes for which they are collected:

Jom333 does not collect sensitive personal data such as medical information, religious beliefs, political views or biometric data unless specifically stated and your prior written consent has been obtained. All data is collected through registration forms, platform interactions, payment processing and standard tracking technologies widely used across the industry.

Personal data collected by jom333 is used solely for legitimate purposes that have been made known to you. We do not use your data for any purpose unrelated to the provision of jom333 platform services.

The primary purposes for which your personal data is used:

• Account Management — creates, verifies and maintains your jom333 account, including password recovery and OTP verification via your Malaysian phone number.
• Transaction Processing — processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, and handles withdrawals to your Malaysian bank account.
• Service Delivery — provides access to all jom333 games and services, including Sports Betting, Live Casino, slots, poker and lottery.
• Security & Fraud Prevention — detects and prevents fraudulent activity, money laundering, multi-account usage and any misuse of the jom333 platform.
• Legal Compliance — fulfils compliance obligations under the PDPA, anti-money laundering (AML) requirements and applicable know-your-customer (KYC) requirements.
• Service Communications — sends important account notifications, jom333 bonus promotions, terms updates and security alerts via email or SMS.
• Platform Improvements — analyses aggregated usage patterns to improve the design, performance and features of the jom333 platform to better suit the needs of Malaysian players.
• Responsible Gaming — monitors betting patterns to identify members who may need responsible gaming support and proactively reaches out to them where necessary.

Jom333 does not sell, rent, or disclose your personal data to third parties for marketing purposes. Any sharing of data occurs only under limited and necessary circumstances, as outlined below:

• Payment Service Providers — the minimum transaction data required is shared with providers such as Touch 'n Go, GrabPay, DuitNow and Malaysian banks to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers — usernames and basic game data are shared with the casino and slots software providers that partner with jom333 to grant access to their games. No financial information or personal identification numbers are shared.
• Analytics & Security Providers — anonymised technical data (with no personally identifiable information) is used to monitor platform performance and detect security threats.
• Legal Authorities — jom333 will disclose personal data to Malaysian government authorities or law enforcement when required by a valid court order, warrant or legal directive. jom333 will not disclose more than what is required by the official request.
• Business Transfers — in the event of a merger, acquisition, or sale of jom333 assets, member data may be transferred to the new entity. Members will be notified in advance and given the option to delete their accounts before the transfer takes place.

All third parties that receive data from jom333 are bound by data processing agreements requiring them to protect that data at a level of security equal to or exceeding jom333's own standards. They are not permitted to use the data for any purpose beyond what is specified in the agreement.

Jom333 invests seriously in data security infrastructure to ensure every member's personal information remains protected at all times. Security is not just an added feature at jom333 — it is the foundation of the trust we build with the Malaysian player community.

Technical security measures implemented by jom333:

• 256-bit SSL Encryption — all data transmitted between your device and jom333's servers is encrypted using TLS 1.3, the same encryption standard used by Malaysia's major banks.
• Encrypted Data Storage — sensitive personal data such as IC numbers, bank account details and passwords are stored in encrypted form using the latest encryption algorithms. Passwords are never stored in plain text.
• Strict Access Controls — only authorised jom333 staff who require access for specific work purposes may access member personal data. All access is logged and monitored automatically.
• Two-Factor Authentication (2FA) — jom333 provides a 2FA option for all member accounts and encourages its use as an added layer of security.
• 24/7 Threat Monitoring — automated monitoring systems operate around the clock to detect any suspicious activity, intrusion attempts or anomalies in data access patterns.
• Regular Security Audits — jom333 undergoes independent security audits on a regular basis to identify and address any vulnerabilities before they can be exploited.
• Secure Data Centre — jom333 data is stored in data centres with physical and environmental controls that meet industry security standards.

While jom333 takes all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach affecting your personal information, jom333 will notify you within 72 hours of the breach being identified, in line with industry best practices and applicable legal requirements.

The jom333 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how our platform is used overall. The following are the types of cookies used:

• Essential Cookies — required for the basic functions of the jom333 platform such as login authentication, session management and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — stores your preferences such as language, odds display and other display settings so you don't need to reconfigure them every time you log in to jom333.
• Analytics Cookies — collects aggregated and anonymised data on how users interact with the jom333 platform to help us improve design and user experience. This data cannot be linked to any specific individual.
• Security Cookies — helps jom333 identify suspicious sessions, unauthorised login attempts and potentially fraudulent activity through session pattern analysis.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the jom333 platform and your gaming experience. For more information on how to manage cookies on your device, please refer to your web browser's help guide.

As a jom333 member and data subject under Malaysia's PDPA, you have the following rights in relation to the personal data we hold about you. jom333 is committed to facilitating the exercise of these rights without unnecessary obstacles:

• Right of Access — you have the right to request a copy of the personal data jom333 holds about you. Access requests will be processed within 14 business days.
• Right to Rectification — if your data is inaccurate or out of date, you have the right to request a correction. You can also update basic information such as your phone number and email directly from your jom333 account settings.
• Right to Erasure — under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes, such as AML requirements and financial records.
• Right to Restriction of Processing — you may request that jom333 restrict the processing of your data under certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Data Portability Rights — you have the right to request your personal data in a machine-readable format so it can be transferred to another platform should you choose to do so.
• Right to Object — you may object to the processing of your data for specific purposes, including its use for analytics and platform improvement.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the rights above, send a written request to support@jom333.best with the subject line "Personal Data Rights Request", along with your full name, jom333 account number, and the specific details of your request. jom333 will verify your identity before processing any data request to ensure your information remains secure.

Jom333 does not retain your personal data longer than necessary for the stated purposes or as required by law. The following are the data retention guidelines we adhere to:

• Active Account Data — retained for as long as your account remains active and for a reasonable period after closure to allow for the resolution of any outstanding issues.
• Financial & Transaction Records — retained for a minimum of 7 years in line with Malaysian financial legislation and AML audit requirements. This includes deposit records via Touch 'n Go, GrabPay, FPX and other methods, as well as withdrawal records.
• Security & Technical Logs — retained for 12 months for security purposes, fraud detection, and resolution of technical disputes.
• Support Communication Data — correspondence records with the jom333 support team are retained for 2 years for reference and service improvement purposes.
• Closed Account Data — once an account is closed and all obligations have been settled, personal data that is no longer required for legal purposes will be deleted or anonymised within 90 days.

Once data is no longer needed and there is no legal obligation to retain it, jom333 will ensure it is securely deleted using methods that prevent recovery by unauthorised parties.

The jom333 platform is intended solely for individuals aged 18 and above. jom333 does not knowingly collect personal data from minors or individuals below the stipulated age. Should we discover that data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian who has discovered that your child has registered on jom333 without your permission, please contact us immediately at support@jom333.best. jom333 will take prompt action to address the matter.

Jom333 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new service requirements, or changes in applicable laws and regulations. We will notify you of any significant changes through:

• In-platform notifications on jom333 during your next login session.
• Email sent to the address registered in your jom333 account.
• Updates the "Last Updated" date at the top of this page.

We encourage you to check this page periodically to stay informed about how jom333 protects your privacy. Continued use of the platform after any changes are published will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way jom333 handles your personal data, we encourage you to reach out to us directly. The jom333 team is committed to addressing every privacy enquiry with seriousness and professionalism.

• Privacy Email: support@jom333.best — include the subject line "Privacy Policy Enquiry" for a faster response. We aim to reply within 48 business hours.
• Live Chat: Available 24/7 via the chat icon on the jom333 platform for general privacy enquiries.
• Official Telegram Channel: For immediate enquiries during office hours.

The jom333 support team is Malay-speaking and can assist you in Bahasa Malaysia for any data privacy matters. If you are not satisfied with jom333's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.